Internal documents: Facebook’s own research found that a 2018 change to encourage positive interactions had the opposite effect; Zuckerberg resisted any fixes (Wall Street Journal) –

Wall Street Journal:
Internal documents: Facebook’s own research found that a 2018 change to encourage positive interactions had the opposite effect; Zuckerberg resisted any fixes  —  Internal memos show how a big 2018 change rewarded outrage and that CEO Mark Zuckerberg resisted proposed fixes

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