DirecTV Stream’s cancellation policy is a total mess now – Jared Newman

Convenient online cancellation has always been one of cord cutting’s greatest perks. Whether you’re cancelling Netflix, Hulu, YouTube TV, or Philo, you never have to pick up the phone or deal with annoying customer service representatives to get rid of your service.

DirecTV Stream, formerly known as AT&T TV, AT&T Now, and DirecTV Now, has become the exception. In recent weeks, DirecTV quietly changed its policies so that most new customers can only stop service though an online chat, while some existing customers must call a customer service number to cancel. Easy online cancellation only remains available for some legacy subscribers and for customers in New York and California, where state laws require fewer hoops to jump through.

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