Facebook is cracking down on fake reviews on its platform – Emma Roth

Illustration by Alex Castro / The Verge

Facebook is cracking down on user reviews to prevent people from leaving fake feedback on businesses’ pages. The company has updated its Community Feedback policy to address this widespread issue.

While Facebook has already been taking action against potentially abusive reviews, the new policy puts these rules into writing. Facebook’s new guidelines protect against people who leave fake bad reviews as a way to get refunds or other freebies out of a business that wants to please its customers, and they’re also supposed to tackle incentivized reviews. This addresses the overly positive (and usually very vague) reviews businesses pay random users to leave on their pages. I’m guessing that this applies to any (actually real) bad reviews…

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